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Student Frequently Asked Questions

Higher Education Emergency Relief Fund (HEERF) II / Coronavirus Response and Relief Supplemental Appropriations Act, 2021 (CRRSAA)

Unlike the CARES Act, the HEERF CRRSAA requires that Mt. San Jacinto College prioritize students with exceptional need, such as students who receive Pell Grants, in awarding financial aid grants to students. However, students do not need to be only Pell recipients or students who are eligible for Pell grants. 

Emergency funding can be requested by currently enrolled (spring 2021) eligible MSJC students to cover expenses related to the disruption of campus operation due to the Coronavirus. This includes, but is not limited to, eligible expenses related to, housing, food, technology, supplies, transportation, fees, dependent care, tuition, health care, and other miscellaneous expenses. Please be aware that financial support is limited to eligible students on a first-come, first-serve basis.

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Student Town Hall Forum | April 21, 2021

Student Town Hall Forum | March 17, 2021

Student Town Hall Forum | February 17, 2021

Student Town Hall Forum | December 9, 2020

Student Town Hall Forum | November 18, 2020

Student Town Hall Forum | October 21, 2020 

Student Town Hall Open Forum | September 16 2020


Q: When we do return to campus, what services will be available to monitor for COVID-19? 

A: The MSJC Student Health Centers will have body temperature scanners and rapid testing kits for COVID-19 and other  contagious illnesses. 


Q: When will the Spring 2021 schedule be released? 

A: The Spring 2021 Schedule of Classes is scheduled to post online as early as Oct. 12 with additional Online Real-Time offerings. 


Q: Some students are struggling with online courses. How will our faculty support our students? 

A: About 30 percent of our classes were online before the COVID-19 pandemic forced MSJC to close its campuses. Since then, faculty members have received online learning training and will continue to adapt to the online teaching environment. They also understand this is new to most of our students as well. In addition to faculty support, MSJC offers various student support services such as tutoring. Learn more at the MSJC Hub at 


Q: What if students feel their instructors aren’t listening to their concerns? 

A: Students can contact the Office of Judicial Affairs through the student grievance process by emailing Director Aysia Brown at 

Students can also contact the Office of Instruction at or 951-465-7682. 


Q:  Is there a zoom where students can air their concerns and get answers? 

A: Student Town Hall Forums like the one-hour session held Wednesday, Sept. 16, provide a great opportunity for students to express their concerns and ask questions of Dr. Roger Schultz, MSJC’s Superintendent/President, and other members of MSJC leadership. Future Student Town Halls are scheduled for 11 a.m. Oct. 21 and Nov. 18. 


Q: Will classes with labs, like microbiology, still be valid for transfer given the online coursework? 

A: Yes, universities and other 4-year colleges will accept this completed coursework given the circumstances we all face. Also, MSJC’s Nursing Program accepts online microbiology as a prerequisite. 


Q: What if I need additional accommodations? 

A: If any students with disability are struggling with academic accommodation, please email Director Jason Constein at   


Q: Some students are frustrated with Financial Aid. How can we get help? 

A: Students can visit the MSJC Hub at for resources that include Financial Aid. They can also email They can also visit the Welcome Center from the Hub. Students Services is expanding hours and adding more staff to help students get assistance at times that work for their busy lives.   


Q: Are there other sources of financial aid? 

A: For students needing additional financial resources, the MSJC Foundation scholarship application is still open for Fall 2020 and Spring 2021. Visit and apply by Friday, Sept. 18.  


Q: How can I share my thoughts with the Student Government Association (SGA)? 

A: SGA Meetings are from 10 a.m. to noon Friday.  

Please send public comments to 

The meeting agenda and links can be found at 


Q: Can I still apply for Honors? 

A: Honors accepts applications year-round at 


Q. When and where are the MSJC Board of Trustees meeting held?  

The MSJC Board of Trustees, a five-member panel elected by the public, typically meets the second Thursday of each month. There are some exceptions and the public is notified of the meetings and any changes. Please visit the MSJC website for more information. 

San Jacinto Campus wireless access

Menifee Valley Campus wireless access

  • Parking lots will be open 8am-6pm Monday-Friday
  • Only standard sized vehicles will be permitted in the parking lot
  • For your safety, we ask that you do not exit your vehicle at any time to prevent the spread of COVID-19
  • All college facilities, including restrooms, are closed due to COVID-19 safety protocols
  • Parking is free for the Fall 2020 Semester - you do not need a parking permit to utilize the parking lot
    wifi service

How do I access student support services online? ​

Visit the Student Support HUB, which features information on how to access critical student support services. Within this Student Support HUB, you can to (1) schedule online appointments with counselors and others units, (2) access email and phone contact information, and (3) securely submit confidential documents to each department.  ​

How can I make an appointment with an online counselor

MSJC will be offering online counseling services through Cranium Café. Please be sure to use FireFox or Chrome as you will not be able to connect using Internet Explorer. ​


How can I access Mental Health Counseling appointments online? ​

Mental Health Counseling is available online through appointments only. Please access the appointment calendar through the Student Health Portal.

Although instruction is transitioning to an online environment, it is important for students to understand that they must continue to meet eligibility requirements and maintain appropriate enrollment status. 


What about my Financial Aid disbursement, will it be processed, and will I still receive my funds? 

Yes. Although instruction is transitioning to an online environment, it is important for students to understand that they must continue to meet eligibility requirements and maintain appropriate enrollment status. ​

If your financial aid file is completed and awarded by the deadline your funds will be dispersed to you by the method you enrolled in. More information on Financial Aid Disbursement Schedule and Important Dates are available by clicking here: 


What if I need to submit a Satisfactory Academic Progress (SAP) Petition, will the deadline be extended? ​

Yes. If financial aid was suspended and you were planning to submit an SAP Petition, the deadline has been extended to May 8, 2020. What if I have additional Financial Aid questions? Most questions can be found on the Financial Aid website. You can send specific questions to - Please allow 24-48 hours for a response. ​

I have important documents that need to be turned in can I drop them off?  
Yes, there will be secure drop boxes available at both the San Jacinto and Menifee Valley Campuses for students to drop off documents. They will be available Thursday, March 19 from 9:00am to 3:00pm and Friday, March 20 from 8:00am to 12:00pm. On the San Jacinto Campus the drop box will be located in Building 1150 and on the Menifee Valley Campus the drop box will be in Building 100. 

Additional days and times may be added in the coming weeks as well as an online drop box.  Information will be posted on the MSJC website and communicated out to students.

Will I still receive my CARE benefits for childcare and gas cards?  

Award packages are unchanged so CARE benefits awarded will still be dispersed as planned. Gas card distribution is postponed as eligible students received a gas grant for Spring 2020. 


If I have a financial aid question but unable to come into the office, how can I get help?
Most questions can be found on the Financial Aid website. You can send specific questions to Please allow 24-48 hours for a response.

Will my transcripts continue to be transmitted to other colleges and universities if my goal is to transfer? ​

Yes, there should be no disruption to transcript requests or deliveries during this health crisis. We are ensuring that staff, either working on campus or from their homes, will continue to provide essential services. There may be slight delays during the first several weeks of transitioning to work off-site, but transcripts will continue to be sent upon request. ​

How will MSJC learn if there is a confirmed COVID-19 case that directly impacts the college? How will I know if I came into immediate contact with someone who has a confirmed case of COVID-19?
If a confirmed case has a direct impact on MSJC, public health officials will notify us. Through their tracing protocols, anyone who had direct contact with a confirmed case in a certain period of time, public health officials would notify them directly. The adage “No news is good news” is appropriate here.

See also: California Community Colleges Chancellor’s Office Student Resource webpage

For further questions or inquiries, please email